The Emirates Identity Authority (Emirates ID) will install a robot called Hamad at its customer service centres across the UAE by the end of this year.
Clothed in UAE national costume and capable in three languages at present, Robot Hamad can not only manage inquiries on the ID Card status and track ID applications but also gives details on service centre places. The robot can connect with the clients to renew their ID card also. Little Hamad can even take payments and transmit a verification of the receipt. Hamad will be capable to help the clients in updating profile information on ID cards.
Hamad will also give authorized self-service with a human touch, as the course computerization has been packaged into an interactive robot. A live robot which can talk, interrelate and comprehend with the clients.
Emirates ID services these days are accessible across various means and with the launch of the robot computerization is now being taken to the next level. Preferably, this is just letting the clients to deal with their service needs. The humanoid robot gives a near-human experience while interrelating with the machines. It is the first government unit in the world to install such robots in giving front office customer services. It is also the first robot in the world to handle a payment for service delivery.
Robot Hamad is part of the authority’s plans that intend to raise its client’s service hubs to the 7-star ranking in what meets the necessities of the Emirates Excellence Programme.
It is also corresponding to the smart modification in the country, the efforts to create a knowledge economy and society and the Emirates ID’s responsibility to recognizing the UAE Vision 2021 for the UAE to become one of the best nations in the world by its golden jubilee.
It also intensifies its efforts to progressively change its service hubs into ‘smart centres’ over the coming five years by reducing the human role in functions and services that can be computerized, thus optimizing its human resources.