DEWA announced ‘green’ e-bills by second quarter of 2015

Home  /  DEWA announced ‘green’ e-bills by second quarter of 2015

Dubai Electricity & Water Authority (DEWA) has stated its target to end sending out paper bills and send only “green” electronic bills to all of its clients by the end of the second quarter of 2015.

DEWA announced 'green' e-bills by second quarter of 2015

DEWA announced ‘green’ e-bills by second quarter of 2015

The Green Bill is an electronic edition of the usual paper bill and is transmitted to clients by means of email the moment the monthly invoice is delivered.

Executing the Green Bill method helps decrease carbon dioxide emissions by approximately 193.3 tonnes per annum.

Since the introduction of Green Bill system in August 2012, DEWA now remits more than 550,000 electronic bills each month to its clients. As of 1 September 2014, a total of 218,020 clients chose to accept the Green Bill and finish receiving paper bills. Implementing the Green Bill and reducing the paper bills supports the Green Economy for Sustainable Development initiative issued by H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, quoted by H.E. Saeed Mohammed Al Tayer, MD & CEO of DEWA.

The pace also supports DEWA’s idea to become a sustainable world-class utility. DEWA’s electronic invoicing system adopts the most recent worldwide technologies in this area. This proposal supports government efforts to maintain natural resources for generations to come.

The effort also assists improve DEWA’s services to the uppermost global standards. Clients who sign up in the Green Bill can request, check, and pay their bills anytime and from anywhere in the world. The scheme keeps a file of customers’ bills and the amounts they paid online.

DEWA has impelled its clients who haven’t selected for the Green Bill yet to sign up or keep informed their email addresses to prevent any hassle or problem that might occur if they don’t receive their bills.

Clients can sign up through DEWA’s website (, smart app, or by sending an SMS to 4488 including customers’ contract accounts and their email addresses. New clients can also choose for the Green Bill when they fill out the ‘Move-in’ form.

Utilizing DEWA’s electronic and smart services helped eliminate 11,000 tonnes of carbon dioxide emissions in 2013, with DEWA’s clients doing 3.3mn dealings online and through the smart app.

Mohamed Dekkak